How to set up your Trinico Cloud e-mail in new Outlook (Windows 11)
Do not have Outlook yet? It is a free download: How to download the free Outlook app on your PC, Mac or phone.
To add your Trinico Cloud email address to the new Outlook on Windows 11, you need two things: the email address and its password. Outlook usually finds the rest itself. If it asks for server settings, they are in the table below.
No email address yet? Create it in cPanel first: How to create an email address in cPanel.
Add your email address
- Open the new Outlook. If you have not used it before, it asks you to add an account straight away. Otherwise, click Add account at the bottom of your folder list, or go to Settings, then Accounts, then Add account.
- Type your full email address and click Continue.
- Choose IMAP if Outlook asks what kind of account it is.
- Type the password of the email address. This is the one you set in cPanel, not your cPanel password.
- If Outlook asks for more settings, fill them in from the table below. You may need to click Show more to see the outgoing server.
- Click Continue. Outlook connects and your inbox starts to fill up.
The settings
| Email address and username | your full email address, for example info@yourbusiness.co.za |
|---|---|
| Password | the password of this email address (not your cPanel password) |
| Account type | IMAP |
| Incoming server | mail.yourbusiness.co.za |
| Incoming port and security | 993, SSL/TLS |
| Outgoing server (SMTP) | mail.yourbusiness.co.za |
| Outgoing port and security | 465, SSL/TLS |
| Outgoing server needs to sign in | Yes, with the same email address and password |
Swap in your own domain. Wherever you see yourbusiness.co.za, use the part of your email address after the @. If your address is sales@smithplumbing.co.za, your server is mail.smithplumbing.co.za.
If it does not connect
- Check the server name. It starts with mail. and has no www in front of it.
- Check the password. Reset it in cPanel if you are not sure, then try again. Too many wrong tries block your connection for a while (what that means).
- Test in webmail. If you can log in to webmail with the same address and password, the address is fine and the problem is in Outlook's settings.
Microsoft's own help page: Add an email account to Outlook for Windows.
