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We are here to answer any questions you may have.

Send us a message

We're ready and waiting for your questions

We reply within six hours in business hours. Your details are only used to answer you.

What happens next

  1. 1
    You get a confirmationStraight away, to the email address you gave us.
  2. 2
    A person reads itOur own team in Cape Town, not a call centre.
  3. 3
    You get a real answerWithin six hours in business hours, usually sooner.

Quicker than waiting for a reply

These answer most of what lands in this form.

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How to reach us

For support, open a support ticket from your client area and you get a reply within six hours. WhatsApp us for enquiries or anything urgent, and most messages are answered within minutes in business hours.

WhatsApp enquiries

Scan the QR code or message us on
+27 60 070 2900

Trinico Cloud WhatsApp QR Code Click to WhatsApp

Office hours

Checking
  • Monday to Friday08:00 to 17:00
  • Saturday08:00 to 13:00
  • SundayClosed
  • Public HolidaysClosed

Our number

Cape Town, during office hours

+27 21 330 5400

For support, open a ticket and you get a reply within six hours.

Find us

Cape Town, Western Cape, South Africa

Frequently Asked

Frequently Asked Questions

Quick, honest answers to the questions we hear most often. Still need help? Get in touch.

What support channels does Trinico Cloud offer?

A support ticket is the main route, because it is tracked and every ticket carries a reply within 6 hours. WhatsApp is there for enquiries and anything urgent. Both are answered by our South African team.

How quickly will Trinico Cloud reply to my message?

Every support ticket carries a guaranteed reply within 6 hours. During business hours most messages are answered within minutes.

Do I need an account to contact Trinico Cloud?

No, anyone can reach us via WhatsApp or email without an account. Existing clients can also raise a ticket directly from the client area.

Can I get help in Afrikaans?

Our support team operates in English, but we are South African and understand the local market well.

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