Contact Us

We are here to answer any questions you may have.

Send us a message

We're ready and waiting for your questions

WhatsApp is our preferred channel

Use WhatsApp for the quickest response time. Support is provided exclusively via WhatsApp or our online ticket system. For any enquiries, message us on WhatsApp.

WhatsApp enquiries

Scan the QR code or message us on
+27 60 070 2900

Office hours

Checking…
  • Monday to Friday08:00 to 17:00
  • Saturday08:00 to 13:00
  • SundayClosed
  • Public HolidaysClosed

Call us

Our support team is available 24/7

+27 21 330 5400

Guaranteed ticket replies within 6 hours.

Find us

Cape Town, Western Cape, South Africa

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What our customers say

Frequently Asked

Frequently Asked Questions

Quick, honest answers to the questions we hear most often. Still need help? Get in touch.

What support channels does Trinico Cloud offer?

WhatsApp, support ticket and email are our primary channels, all answered around the clock by SA-based humans.

How quickly will Trinico Cloud reply to my message?

Most messages get a reply within minutes during business hours and within an hour at night or on weekends.

Do I need an account to contact Trinico Cloud?

No, anyone can reach us via WhatsApp or email without an account. Existing clients can also raise a ticket directly from the client area.

Can I get help in Afrikaans?

Our support team operates in English, but we are South African and understand the local market well.