Trinico Cloud Help & Support

Strong passwords, two-factor authentication, account recovery and protecting your business from compromise.

Why daily backups matter, the difference between on-server and off-site backups, and how FTP storage fits into your continuity plan.

Manage invoices, update payment methods, change account details and learn how billing cycles, refunds and cancellations work.

Virtual private servers running on AMD EPYC infrastructure, with dedicated vCPU, NVMe SSD storage and full root access.

Step-by-step guides to common cPanel tasks - file management, backups, e-mail accounts and security.

Create and manage MySQL databases, switch PHP versions, and tune your application for performance.

A, MX, CNAME, TXT, SPF, DKIM and DMARC records - what each does and how to set them up correctly.

Everything you need to know about choosing, registering, transferring and managing domain names, plus how DNS records actually work.

Compare cPanel mailboxes, Microsoft 365 and professional e-mail hosting, plus how spam filtering protects your inbox.

Common e-mail problems and quick fixes - login failures, sending issues, missing mail and more.

Upload files via FTP/SFTP, manage them in the cPanel File Manager and restore from automated daily backups.

Outlook, Word, Excel, Teams and OneDrive on your business domain - setup guides and admin tips.

How to move your website, e-mail and domain from your old provider to Trinico Cloud with zero downtime.

How to make your website faster - caching, image optimisation, LiteSpeed and CDN integration.

POPIA basics for South African websites - what the Act requires and how to stay compliant.

How to start your own white-label web hosting business on the Trinico Cloud platform with WHM, billing and support included.

Step-by-step guides for connecting Outlook, Apple Mail, iPhone and Android to your Trinico Cloud mailbox.

Build a website in hours with the free drag-and-drop builder included with every cPanel hosting plan.

How to use the dashboard - managing services, paying invoices, opening support tickets and account settings.

cPanel hosting plans, the difference between shared and dedicated hosting, and why South African businesses host locally.

Read your e-mail from any web browser or mobile device using webmail and the official mobile mail apps.

How to build a website with the Sitejet drag-and-drop builder, or work with our team on custom design and development.

SSL certificates, malware scanning and removal, web application firewalls and the SiteLock Trust Seal explained for non-technical owners.

What public Whois records contain, why they exist, how POPIA affects them in South Africa, and how to keep your details private.

Install WordPress in one click, manage plugins and themes, migrate from another host and keep WordPress secure.